No cancellations of any existing orders shall be permitted under any circumstances, unless otherwise stated in this Agreement.

If you want to exchange the product you ordered, you must request this exchange and complete your replacement order within 30 days of purchase. The purchase price of the original item minus a 20% restocking fee, less any money paid to government entities, such as filing fees or taxes, or to other third parties with a role in processing your order, will be credited to your Total Tech Care 360 account. Any payments made directly by you to service professionals associated with our Service Professional Referral Service are not eligible for exchange or credit. Any price difference between the original order and the replacement order or, if a replacement order is not completed within 30 days of purchase, the full original purchase price (in each case less any money paid to government entities or other third parties) will be credited to the original form of payment. If you paid for your original order by check, Total Tech Care 360 will mail a check for the applicable amount to your billing address.

Modifications to any existing orders will be permitted provided any items associated with the order have not yet been shipped. In the case of any requests for product additions, such additions shall be subject to product availability and may not be able to be shipped within the same time-frame as your original order in some cases. Any product additions will be shipped within the time-frame stated on this Website applicable to all shipments, measured from the date You make any modification request.