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Total Tech Care 360 provides services for computer and technical support issues for desktops, laptops, mobile devices, and tablets. We are a third party solution and we are not affiliated with any brands, trademarks, logos, or company names used in this site. All products, Brand names, trademarks, logos and images belong to their respective owners and are for representation purposes only.
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Total Tech Care 360 is an independently owned and operated, technology services and support provider. We are not affiliated with Microsoft. Apple, or any email provider or ISP who may offer their own support services. Services provided by Total Tech Care 360 may also be available by the brand owner. All products, Brand names, trademarks, logos and images belong to their respective owners and are for representation purposes only.

Critical Questions You’re Not Asking Tech Support (But Should)

It’s true that senior citizens don’t know much about computers or tech support. However, you shouldn’t let that force you into choosing a company that doesn’t work for you. Tech support isn’t just about fixing problems.

It’s also about email setup, optimizing browser speeds and tuning up the computer. These five questions will help you ensure you’ve chosen the right one and will be happy with your services.

How Much?

This is one of the most important questions, but people rarely ask it. They may not be able to use the computer well enough to research the company on their own or they may be in a panic about some situation and will pay anything.

It’s true that the professionals that help you should be paid for their time, but how do you know what is fair and reasonable? Big brands will usually charge a fixed rate, so even if you have a small problem, you’re paying the same.

Freelancers may charge whatever they want, making it tough to determine if you’re overspending. Free options usually require you to have a little computer knowledge and may not be the best solution.

Ask the company what they charge and what you get. Then, you can compare them to similar companies and find the right price.

Authentic and Legitimate?

The world of computers is filled with identity thieves and those hoping to scam you out of some money. It is important that you ask a potential company if they are real or fake. Of course, it should be noted that most scammers won’t come right out and say they’re trying to steal your money. However, if you can ask a family member or do it yourself, you should check out their website and read reviews from others to ensure they are a legitimate company.

Do I need Data Backup?

Any professional tech support company will tell you that you need data backup, as well as virus protection. If they say no, go somewhere else because it is a necessity to back up your files, photos and everything else you want to keep.

Are You Long Distance?

While you probably won’t be charged a long-distance fee for calling, especially if it is an 800 number, you want to speak with someone from the United States. Ask them if they outsource their calls to other countries. If so, you can choose to find a different company or deal with the headache of not understanding the person.

Are They Pleasant and Trained?

When you call someone for help, you want them to know what they’re doing. However, you also want to be treated with respect and kindness.



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Enter your contact information into the form below and one of our friendly Technology Advisors will contact you.

Getting Help is Simple

By clicking the Submit button, you agree to our Terms and Conditions and Privacy Policy. You also consent for Total Tech Care 360, their agents and affiliates to contact you at the telephone number and or email you entered using automated technology including pre-recorded phone messages, automated phone dialing services, and automated emails These services will be used to communicate offers related to Total Tech Care 360 services and products with you directly, until you specify otherwise. This consent is not required to make a purchase from us, as you may also contact us by calling 888-632-6638 We hope you’ll choose our remote technology support, you’ll be happy you did!

Total Tech Care 360 provides services for computer and technical support issues for desktops, laptops, mobile devices, and tablets. We are a third party solution and we are not affiliated with any brands, trademarks, logos, or company names used in this site. Brand names, trademarks, and logos belong to their respective owners and are for representation purposes only

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