It’s true that senior citizens don’t know much about computers or tech support. However, you shouldn’t let that force you into choosing a company that doesn’t work for you. Tech support isn’t just about fixing problems.
It’s also about email setup, optimizing browser speeds and tuning up the computer. These five questions will help you ensure you’ve chosen the right one and will be happy with your services.
This is one of the most important questions, but people rarely ask it. They may not be able to use the computer well enough to research the company on their own or they may be in a panic about some situation and will pay anything.
It’s true that the professionals that help you should be paid for their time, but how do you know what is fair and reasonable? Big brands will usually charge a fixed rate, so even if you have a small problem, you’re paying the same.
Freelancers may charge whatever they want, making it tough to determine if you’re overspending. Free options usually require you to have a little computer knowledge and may not be the best solution.
Ask the company what they charge and what you get. Then, you can compare them to similar companies and find the right price.
Authentic and Legitimate?
The world of computers is filled with identity thieves and those hoping to scam you out of some money. It is important that you ask a potential company if they are real or fake. Of course, it should be noted that most scammers won’t come right out and say they’re trying to steal your money. However, if you can ask a family member or do it yourself, you should check out their website and read reviews from others to ensure they are a legitimate company.
Do I need Data Backup?
Any professional tech support company will tell you that you need data backup, as well as virus protection. If they say no, go somewhere else because it is a necessity to back up your files, photos and everything else you want to keep.
Are You Long Distance?
While you probably won’t be charged a long-distance fee for calling, especially if it is an 800 number, you want to speak with someone from the United States. Ask them if they outsource their calls to other countries. If so, you can choose to find a different company or deal with the headache of not understanding the person.
Are They Pleasant and Trained?
When you call someone for help, you want them to know what they’re doing. However, you also want to be treated with respect and kindness.