Our Focus and Commitments
Our approach and goal is always to make sure you enjoy using your technology and your devices work the way you want them to. Our pool of trained Technology Experts have years of experience and will troubleshoot your problems using best practices to give you the best results.
However if you are human, you will make mistakes. At Total Tech Care 360, we take all precautions to prevent errors and get your computer fixed correctly the first time. However, we are a company full of humans that do make mistakes periodically. While we can’t help our humanity, we can offer our Service Commitment for our services. If you are in any way unsatisfied with our work, we want you to contact us and let us know so that we can make it right.
Our Services Commitment
All of our services and products comes with a 7-day 100% Satisfaction Guarantee. If you are experiencing any problems with your technology within 7 days of your service, please let us know. We will get your technology working again at no additional cost. If have any questions, please contact us and speak to one of our friendly Technology Experts to can help.
We resolve over 98% of our customers technology support issues. If however our Technology Experts can’t fix your issue we will escalate to a more experienced level technician. In the event if we can’t resolve or fix your issue we will issue you a full refund for work not rendered. Click here to see full details of our refund & return policy.
We want you to love everything about Total Tech Care 360’s services. If you have any questions or concerns with our services contact us at your earliest convenience.
Our Products Commitment
All products comes with a 30-day 100% Satisfaction Guarantee. If you are not satisfied with the unused product and wish to return it you can do so within 30 days from date of purchase. We will refund the purchase price of the returned product upon receipt of the return shipment. Click here to see full details of our refund & return policy.
Any of our services listed on the website will come under the service commitment, including:
- Error Codes
- Removal Of Spyware/Malware/Viruses
- Speed Optimization
- Driver Issues
- USB Support
- And More
If for any reason, your computer gets slower within that week we will fix it. Contact us today to learn more.
Our first and primary goal is to make sure you, the customer, is happy with all services we provide and accessories we sell. This means that you must be satisfied with the result each time you need us for a different reason. If not, we work hard to correct the problem and make you happy.