PERFORMANCE REFUND

With respect to any claim that any of the Services were deficient, you must notify us within Seven (7) calendar days following our completion of such Services, or portion thereof, comprising a separate task or issue. If you fail to give the Company written notice of such deficiency within such seven (7) day period, the Company will not be required to remedy such deficiency. Provided that you give Company notice in accordance with this paragraph, the Company agrees to use commercially  reasonable efforts to remedy such deficiency and, in connection therewith, you agree to give the Company reasonable access to your Computer Systems and Devices covered by the Services if necessary to enable such efforts. If the Company, using commercially  reasonable efforts, is unable to remedy any deficiency in Services provided, then the Company, in its sole discretion, may elect to issue you a refund for the deficiencies on Services provided, as specified in this Agreement. You must give us an opportunity  to connect and fix the issue during the seven day warranty period. If You close-out the remote session, we will not be liable to You for any partial or full refund. If, after using commercially reasonable efforts, we are unable to remedy any deficiency in Services provided, then we may, in our sole discretion, elect to issue you a refund for the deficiencies on the Services provided in the amount deemed appropriate by us. Notwithstanding the foregoing, the Company’s liability to you shall be limited as specified  in this Agreement. If it is deemed that a refund should be issued to You, a credit will be issued to the credit card or payment device that was used to purchase the Services.

General Termination & Refunds

You may terminate this Agreement before the expiration of the Term (or any applicable renewal term) for any reason, or for no  reason, by sending an email to  support@totaltechcare360.com with the subject line “Cancellation.” Include your stated desire to cancel in the body of your email and reference the Services. Upon receipt of your email, we will send You written confirmation that  this Agreement has been terminated and, upon such termination, this Agreement will terminate and we will stop debiting your credit card or other payment method.

You may request that we provide to You a refund for any amounts previously billed to You, provided such request is made by You within 7 days from the date You have subscribed to receive any Services and further provided that such Services, or any portion thereof, have not been rendered by us. Once any portion of the Services have been rendered, that portion of the Services is non-refundable. However, we will refund to You a prorated amount of any charges previously billed representing the amount of the portion of Services  not yet rendered by us. Once services are rendered they are non-refundable. If you cancel this Agreement at any time  before payment of any remaining fees due for the then current Term or period covering the cancellation date, we shall debit your credit card or other payment method after cancellation for this final charge in full and You shall remain liable for all remaining  fees required to be paid during the Term. In the event this Agreement is terminated, such termination shall be effective beginning at 12:00 a.m. MST (GMT-7 hours) the day following the date You send email notice to us. Notwithstanding, If you fail to accept  an update or amendment of this Agreement (as described in this Agreement), this Agreement shall automatically terminate.

If you choose to terminate your membership, the terms of this Agreement regarding any Content you have uploaded remain applicable Content that you have posted to the Website, other than Content that has been published, may not be deleted or retired as a result of your termination. We will retain any of your Identity Information only for so long as is reasonably required to fulfill the purposes for which it was collected, but data retained in backups will be removed only as the backups are purged in the normal course of our backup procedures. You acknowledge that the Company is not obligated to provide a copy of your Content or data to You or to any third party, and that upon termination or expiration of this Agreement for any reason, the Company may purge your Content from its servers without notice to You.

We may terminate this Agreement at any time in our sole discretion and terminate your use and access of our Website prior to the end of the Term by sending you a notice of termination to the e-mail address included in your log-in information (which notice shall be effective upon being sent by us) if: i) You violate or breach one or more provisions of this Agreement; or ii) we determine in our sole and exclusive judgment that terminating your access to our Website is advisable for security reasons, to protect us from liability, or to maintain the continued normal uninterrupted operation of our Website and/or the Services; or iii) if, in our sole discretion, we deem that You are abusing the Services by exceeding the level of use reasonably expected from a single account. Upon the termination or expiration of your account or this Agreement for any reason, your right to use the Services and your access to the Services (including any Content you submit) shall immediately terminate, and you must immediately return any materials, software, etc. provided to You by the Company, to the extent applicable. In the event of such termination or suspension, You will not be entitled to a refund of any prepaid fees for any of the Services, regardless whether the same have been rendered by us or not.

Unless noted otherwise in the product description, items we sell are covered under our 30 day return policy as follows: You may return any unused product purchased on this Website within 30 days from the date of purchase, provided the returned product(s) is undamaged and is in its complete and original condition (including all documentation, media or all other separate items or components included in the original shipment). Any items You return cannot show signs of wear and/or installation or otherwise any use, or no refund will be provided whatsoever. We will refund the purchase price of the returned product upon receipt of your return shipment, less all shipping and handling charges You have paid, which are non-refundable.   All returns must be shipped (postmarked) to us no later than 15 days after any request for return is approved by us. Failure to follow the return instructions included with the product or posted on this Website shall render any obligation by us to refund your purchase price null and void. Unless otherwise noted during your purchase, products may be returned in an opened box or opened packaging. Please sign into your account, then please click ‘View Order’ under the Order Detail & Tracking tab, then click ‘Return Request’ next to the item you wish to send back. Check the box next to the item and choose the reason for the return. After you hit next you will then be able to print a prepaid return shipping label to use to ship the items back to us. Actually, you’ll get two labels, one for UPS and one for the USPS Mail Innovations. Please use the shipping method that works best for you. If you use the UPS ground label you may drop the package at any UPS location. If you choose USPS (UPS Mail Innovations) label you may give the package to the United States Post Office.  Returns will be refunded in the original method of payment. Do not send items back through other means or without obtaining a return authorization as your package may be sent back to you. You may request a return online by signing into your account, via phone 888-632-6638, or email support@totaltechcare360.com. Usual turnaround time is 1-2 weeks from time shipped to when refund is issued.

However, if any items (or components or accessories of any items) You receive are missing, incorrect, damaged, or “breaks” upon your installation and use of the same due to the part being inherently defective, upon our receipt and inspection of the returned product from You, which must be done within the 30 day refund period, we will then promptly send You any missing or replacement item(s) or component(s) at our sole cost, or we reserve the right to instead refund the total purchase price to You with no restocking fee deduction or other offset, including refunding Your shipping and handling costs, which such option shall be determined by us in our sole discretion. We will provide You with a return shipping label for your return shipment of any damaged product or any incomplete product which must be returned to us. You agree that our correction of the same or our refund of the purchase price and shipping and handling costs shall be your sole remedy in the event You receive any missing, damaged, incorrect or defective items from us.

You are responsible for all risk of loss for any returned products. We shall not be responsible for any returned products that are lost or damaged during the return shipment. Shipping confirmation should be used with the return shipment. We should be contacted during normal business hours for return approval.

Excluded Items:

Notwithstanding our Return Policy, the following items may only be returned if they are damaged at the time of shipment, are incorrect or are missing any parts or accessories included with your purchase of such item(s) upon delivery to You: Clearance Items may not be returned or exchanged and Gift Cards and Electronic Gift Cards are also final and cannot be returned or refunded except where prohibited by law. These items are not covered by our return policy.